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Product and Service Details

We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All sizes are approximate. We cannot guarantee that colours and details in images are accurate representations of the product.

Stock availability information on the website is the latest updated record but may not be totally current and does not guarantee that stock is available. Delivery dates and stock due in dates do not form part of any contract with us and we cannot be held liable for any losses whether direct or indirect if your order is delayed or not delivered by any dates that may have been given by us.

Our products are intended for use in a domestic private residential setting only and we provide no guarantees for their suitability outside of this. In particular we do not provide any guarantees if they are used in a commercial, public or contract environment.

The goods we sell are for consumers for general domestic use only and must be used for the intended purpose. All products carry a first year manufacture's guarantee. However, this does not cover accidental damage or misuse of the item. If the product is taken outside of the UK it will invalidate the warranty.

Delivery

While we make every attempt to make a successful delivery to you, on the agreed time and date, should the delivery fail due to a failure on the customer's part re-delivery may incur a further delivery charge being applied.

Ordering

Your order represents an offer to us to purchase a product which is accepted by us when we send an email confirmation to you that we have despatched that product to you. That acceptance will be complete at the time we send the order confirmation email to you. 

The company shall under no circumstances be held liable for any losses special to the particular circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property or wasted expenditure.

Payment

Your debit or credit card is charged for the whole amount of the order when the order is created. The card may be immediately refunded for the value of any items cancelled on the order at any time up until when we despatch the items to you. If the entire order is cancelled and no items are despatched then any charge for handling and/or delivery will also be refunded.

Fraud Protection

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Personal Data

The personal information that Quatropi collects from you is used to operate our business and improve our service to customers.

We use your data to fulfil your orders and to provide you with information about our products and services.

Returns

Please open and check your order within a reasonable time (usually 5 days) from receipt of goods and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.

Unwanted Goods

If you change your mind for any reason and you wish to return your purchase you must notify us within 14 days on 02476 642139 or email: service@quatropi.com


Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Items must not have been used or assembled in any way. Quatropi retains the right to refuse a refund on any item not deemed resalable due to being used or damaged by return. Refunds will be issued in reasonable time (usually within 7 days) after satisfactory receipt of the returned goods.

When you buy online or by phone, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing of your wish to return an item within a reasonable time (usually 7 days of receiving it), we'll refund you for both the purchase price and the delivery service. Please note that if you are only returning part of the order, then we will not repay any of the delivery service.

We offer a free returns and collection service.

We reserve the right to refuse a refund on any item if the above conditions have not been met.

All made to order items are excluded from our refund policy

Damaged or Faulty goods

If your purchase is faulty or damaged please contact us as soon as possible to arrange a replacement or repair.
If a repair is required this will be carried out within a reasonable time (usually within 21 days)
Refunds will be issued in reasonable time (usually within 7 days) after satisfactory receipt of the returned goods.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. 

If you are unhappy with how your interest free credit was completed.

Please contact our Sales Department by emailing sales@quatropi.com

If we fail to resolve your interest free credit complaint you may be entitled to refer it to the Financial Ombudsman Service.
Quatropi Limited is authorised and regulated by the Financial Conduct Authority in relation to credit broking.

If you are unhappy with any aspect of your furniture

Please email our Customer Service Department at service@quatropi.com

If you remain unhappy after following the process set out above, you may wish to refer it to the Retail Ombudsman who is an independent organisation that provides Alternative Dispute Resolution services. Our Customer Services Dept will write to you with their contact details.

Offers, Vouchers and Discounts

When/if offers, vouchers or discounts are available the following terms and conditions apply:

  • Unless specified, offers / discounts / vouchers cannot be used in conjunction with any other offer
  • No cash alternative is available for all or part exchange of the voucher
  • Offers / discounts / vouchers are non-transferable
  • Promotional offers / discounts / vouchers cannot be used to purchase gift certificates, clearance items, promotional items or delivery services
  • Discount or offer prices will be given at point of sale or at checkout stage online
  • Quatropi Limited, retains the right to withdraw all offers relating to offers / discounts / vouchers at any time and for any reason
  • Only one offer / discount / voucher per order
  • Offers / discounts / voucher offered in sign up promotions must have a valid email and postal address
  • Only one offer / discount / voucher per customer

Trademarks and Copyright

All content included on the website, such as pictures, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Quatropi Limited and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Quatropi Limited and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Quatropi Limited and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without Quatropi's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without our express written consent.

Legal

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

The company shall under no circumstance whatsoever be liable for losses special to the particular circumstances of the customer, indirect or consequential losses or for the loss of profits, damage to the property or wasted expenditure.

Dimensions and capacities given are approximate only.

Colour reproduction is as accurate as photographic and printing processes will allow.

The rights to all photography are owned by Quatropi Limited. Reproduction of any material without written permission is forbidden.