Order Pickup
You can collect in-stock orders from our warehouse from the next working day. The Pickup option will be available at checkout, but please note that all items in your order must be in stock for this option to appear.
Pickup Times
Our collection time is between 14:00 and 16:00, Monday to Friday. You will be called by our delivery team when your order is ready for pickup. Your order will be held for five working days from the collection date. After this period, your order will be cancelled and refunded.
Order Payment
When collecting your order, payment must be made by bank transfer or chip and PIN on arrival. Instructions will be sent to you via email after you complete your order and select Pickup at checkout.
Collection Vehicles
Please be aware that the majority of our goods require a transit-size vehicle or larger. Our staff will be on hand to help load.
Quatropi Delivery
This service is used for larger items. Delivery is to a ground floor room only. This service can take up to 10 working days, though usually less. However, Cornwall, Devon, Northumberland, Tyne and Wear, Cumbria and Scotland may take up to 20 working days.
Missed Deliveries
Please let us know a minimum of 1 full working day in advance if your confirmed delivery day is not suitable to prevent a redelivery fee. If you are not in for the delivery, the goods will be returned to the Quatropi warehouse and your delivery will be rebooked - which may take up to an additional 10 working days.
Delivery Timing
You will be notified via email and text message (please use a mobile phone number if possible) about your delivery slot. The driver will also call you on the day to advise of timing.
Chargeable Postcodes
| Cost | Postcode |
|---|---|
| £49 | All mainland UK excluding the below postcodes |
| £69 | DT, TA, FY, LA, CA, NE, DH, SR, DL, TS, IP, CT |
| £99 | EX, TQ, NR, DG, ML, G, FK, KY, EH, TD |
| £115 | TR, PL, SA, LD, SY, LL, DD, PH, AB |
| Postcodes Excluded | PO30-41, LL58-73, IM, BT, KA, PA, HS, IV, KW, ZE, GY, JE |
Parcel Courier
We use Parcelforce. This service is used for smaller items which are delivered to the door of the address and handed to the resident in up to 3 working days.
Missed Deliveries
A calling card will be left for you to contact the courier directly to arrange an alternative delivery date if you are not home when they attempt delivery. If you do not contact them within the allotted time your parcel will automatically be returned to the Quatropi warehouse and a further shipping charge will apply for redelivery.
Tracking
You will receive an email containing a courier tracking link when we dispatch your item - this can take up to 48 hours to activate. Please check your junk folder in your emails as it is flagged as spam by some email providers.
Restrictions
We are unable to send oversize parcels to IM, BT, KA, PA, HS, IV, KW, ZE, GY, JE
Please get in touch if you are aware of any issues the delivery driver may encounter when attempting delivery.
Chargeable Postcodes
| Cost | Size |
|---|---|
| £9.95 | Standard Parcels |
| £24.95 | Oversize Parcels |
Pallet Courier
We use Pallex courier network. This service is used for larger items suitable for pallet delivery which are delivered to kerbside/driveway of the address and left with the resident in up to 10 working days.
Delivery Timing
You will be contacted by the courier to arrange a delivery appointment by telephone and by email
Missed Deliveries
The pallet will be returned to the depot and you will be contacted to rearrange delivery if you are not home when the courier attempts delivery. If there is no contact, the items will return to the Quatropi warehouse and a further shipping charge will apply for redelivery.
Packaging
Items will be securely attached to a wooden pallet. The items will be delivered and left on the pallet. The customer will need to dispose of the pallet as the courier will not remove the items from the pallet or take the pallet away.
Restrictions
As this is a kerbside delivery with a pallet courier, this service is not suitable for properties with restricted access or some flats/apartments. If you opt for this service and you live in a flat/apartment your delivery method will be changed to a Quatropi Delivery automatically.
Chargeable Postcodes
| Cost | Postcode |
|---|---|
| £49 | All mainland UK excluding the below postcodes |
| £69 | DT, TA, FY, LA, CA, NE, DH, SR, DL, TS, IP, CT |
| £99 | EX, TQ, NR, DG, ML, G, FK, KY, EH, TD |
| £115 | TR, PL, SA, LD, SY, LL, DD, PH, AB |
| Postcodes Excluded | PO30-41, LL58-73, IM, BT, KA, PA, HS, IV, KW, ZE, GY, JE |
Express Pallets
This is a faster pallet delivery service and you will receive your order in as little as 3 working days.
Bookings & Missed Deliveries
The Quatropi delivery team will call you to arrange a delivery day. This is a next working day service by our courier but once despatched by us, the courier will NOT contact you with a timing. If there is no successful delivery, the items will return to the Quatropi warehouse and a further shipping charge will apply for redelivery.
Packaging
Items will be securely attached to a wooden pallet. The items will be delivered and left on the pallet. The customer will need to dispose of the pallet as the courier will not remove the items from the pallet or take the pallet away.
Restrictions
As this is a kerbside delivery with a pallet courier, this service is not suitable for properties with restricted access or some flats/apartments. If you opt for this service and you live in a flat/apartment your delivery method will be changed to a Quatropi Delivery automatically and timing will be delayed and the additional premium refunded.
Cost of service - +£35 to standard pallet costs
Chargeable Postcodes
| Cost | Postcode |
|---|---|
| £84 | All mainland UK excluding the below postcodes |
| £99 | DT, TA, FY, LA, CA, NE, DH, SR, DL, TS, IP, CT |
| £129 | EX, TQ, NR, DG, ML, G, FK, KY, EH, TD |
| £145 | TR, PL, SA, LD, SY, LL, DD, PH, AB |
| Postcodes Excluded | PO30-41, LL58-73, IM, BT, KA, PA, HS, IV, KW, ZE, GY, JE |
Exporting Orders
Please contact us for advise and costings.
Delivery FAQ's
Get a head start on your furniture delivery with these frequently asked questions. Contact our team if you have any further questions or would like to discuss your delivery.
Is assembly included?
No, this is not included as standard on any delivery services. Do you want you furniture assembled by our expert team? This service can be added to your order at a premium - the cost depends on the furniture that you have ordered. Contact the team to discuss adding furniture assembly to your order.
Can you leave in a safe place?
Deliveries must be signed for in all instances. The couriers are unable to leave parcels in your shed or garage, etc. Please ensure that you provide a daytime contact number on your order so the courier can contact you if necessary.
Can I book my delivery?
We are unable to pre-book delivery dates & times when placing your order. The delivery team will email you with a confirmed delivery day if your delivery method is Quatropi Delivery. The driver will call you 30 minutes before they arrive on your delivery day.
Why am I getting an error 'This order can't be shipped to the address you entered'?
It may be that we are unable to deliver to your address as you are in a location that is not covered by the required delivery method. Please contact us if you would like a delivery quote and we can investigate alternatives.
Need Help?
If you have any questions about our furniture collections - from corner sofas to egg chairs - our expert team is ready to assist. We're here to help you find the perfect piece for your home and ensure a seamless shopping experience.
