Custom Made Sofas & Armchairs
This includes products from our made to order modular sofa collections
15 Year Structual Warranty
This covers manufacturing defects or faults with the frame, springs, hardware and feet of your new sofa
1 Year Full Warranty
This covers manufacturing defects or faults with the upholstered interior of the products, including the foam, fibre and feather, as well as the covering material
Indoor Furniture
This includes all other indoor furniture collections
Made to Order Furniture
2 Year Warranty - Covers manufacturing defects or faults with all other indoor made to order furniture
In Stock Furniture
1 Year Warranty - Covers manufacturing defects or faults with stock furniture such as dining tables, sideboards, dining chairs, and stools, etc
Electrical Items & Accessories
1 Year Warranty - Covers manufacturing defects or faults with items such as lamps, mirrors, ornaments, and artwork, etc
Caring For Solid Oak Tables
For guidance on how to care for your real wood table click here.
Rattan
This includes products from our rattan garden furniture collections. All warranty periods begin on the date of dispatch
5 Year Structural Warranty
Covers manufacturing defects or faults with frames of rattan outdoor furniture
3 Year Weave Warranty
Covers manufacturing defects or faults, plus other issues such as fading, cracking, or peeling with our rattan weave
1 Year Full Warranty
Covers manufacturing defects or faults with other components of our rattan garden furniture such as cushion covers and inserts, and glass, etc
Exclusions
Free Protective Covers are not covered by the product warranty. Any goods transported out of the UK are not covered by the product warranty.
Outdoor Furniture
This includes all other outdoor furniture collections
Garden Furniture
2 Year Structural Warranty - Covers manufacturing defects or faults with the frame and hardware. 1 Year Full Warranty on other components such as cushion covers and inserts, and glass, etc
Parasols
1 Year Structural Warranty - Any damage caused by extreme weather conditions are not covered
Ex-Display Garden Furniture
1 Year Structural Warranty - Covers manufacturing defects or faults with the frame, hardware, and accessories excluding any imperfections on the product at the time of purchase
Exclusions
Wear and tear (scratches & knocks), misuse (accidental or deliberate), commercial use, failure to maintain, material failing due to exposure to chemicals or bio-fluids, incorrect assembly, fading due to direct sunlight, weather damage, free of charge protective covers, discolouration or rusting of fixing elements where structural integrity is not affected
Any non-authorised repairs and changes made by you will void the warranty. Contact us to discuss options prior to instructing a third party to repair or amend the goods. Please be advised furniture shipped outside of the UK is not covered under warranty.
If you have any questions with our refund or warranty policies please contact our customer service team at service@quatropi.com.
