This includes all other outdoor furniture collections. If you have any questions about your product’s warranty, please contact our team.
| Category | Warranty |
| Garden Furniture | 2 Year Structural Warranty - Covers manufacturing defects or faults with the frame and hardware. 1 Year Full Warranty on other components such as cushion covers and inserts, and glass, etc. |
| Parasols | 1 Year Structural Warranty - Any damage caused by extreme weather conditions are not covered. |
| Ex-Display Garden Furniture | 1 Year Structural Warranty - Covers manufacturing defects or faults with the frame, hardware, and accessories excluding any imperfections on the product at the time of purchase. |
General Exclusions
Wear and tear (scratches & knocks), misuse (accidental or deliberate), commercial use, failure to maintain, material failing due to exposure to chemicals or bio-fluids, incorrect assembly, fading due to direct sunlight, weather or humidity damage, free of charge protective covers, discolouration or rusting of fixing elements where structural integrity is not affected, damage caused by pets or animals, stains or soiling, use on uneven or unsuitable flooring, or alterations or repairs not authorised by the manufacturer.
Unauthorised Repairs
Any non-authorised repairs and changes made by you will void the warranty. Contact us to discuss options prior to instructing a third party to repair or amend the goods. Please be advised furniture shipped outside of the UK is not covered under warranty.
If you have any questions with our refund or warranty policies please contact our customer service team at service@quatropi.com.
